Her Majesty's Revenue and Customs (HMRC) has selected SAP to undertake a comprehensive overhaul of its core revenue systems. This decision positions artificial intelligence (AI) as a central element in the UK's tax administration strategy.
The contract signifies a broader shift in how public sector bodies approach automation. Rather than simply layering AI tools over legacy infrastructure, HMRC is now focused on replacing the underlying architecture. This strategic move aims to fully support machine learning capabilities and automated processes going forward.
